Please be aware that you are agreeing to all of the terms & conditions below when you make a purchase with RV Parts Country. It is very important to read carefully so you are aware of all of our policies and protocol beforehand.



To return an item please visit our Customer Service team. 
Please fill out the ticket information and one of our customer service representatives will contact you within one business day. 

Return Policy

Returns are accepted for non-restricted parts if made within 15 days of delivery. We will not accept any parts later than 15 days after they have been delivered.
We reserve the right to charge up to a 20% restocking fee on all returns.  

We do not accept returns or cancellations on the following orders or products:

Electrical/Electronic Parts
 
PARTS THAT HAVE BEEN INSTALLED OR USED IN ANY WAY CAN NOT BE RETURNED FOR A REFUND.  Electrical/electronic parts are easily damaged by improper installation or testing. Because electronics are very sensitive to voltage overloads, it does not take much of a voltage spike to ruin a component.  Crossing up the wrong wires or using the wrong test procedures can also damage sensitive electronics.
Because of such risks, RV Parts Country does not allow returns on electronic components.

Special Order Products
We do not accept returns on special orders, non-stocked products, obsolete items, custom orders, or any products that are cut to a custom length (Awnings, Slide Toppers, etc.)
If you are ordering a custom product, please contact our customer service team by using our Get Help Now Button prior to placing the order to ensure that you are ordering the correct item. Once you have confirmed the product, your credit card will be charged for the full amount of the custom order. This amount is non-refundable if you decide to cancel the order subsequent to your confirmation.

Generators
Generators may not be returned if the gas or oil reservoirs have been filled. Customers must deal directly with generator manufacturers for warranty or service issues.

Chemicals and Adhesives
Chemicals, liquids, and adhesives are not returnable.

Dometic/Atwood items are non-returnable unless it is a situation concerning damage in shipping or the incorrect item was shipped to you. These items are considered special orders unless stated otherwise.
 
Scratch and Dent
Scratch and Dent's items are sold “as is”. These items cannot be returned. Items may not be returnable for “scratch and dent” damage to the exterior. If the item does not functionally work and does not carry a warranty then a refund will be available at the Customer Service teams’ discretion.

Cancellations:
Un-shipped orders can be canceled by contacting our Customer Service team through the Get Help Now link on our website.  Any order that is listed as "In Process"  Can not be canceled as it is being prepared for shipment.

Receiving the Wrong Product:  
If you receive an incorrect product please notify us immediately, we will seek resolution accordingly. If you do not contact our returns department within fifteen days after receiving an incorrect product or you choose to proceed to install or use the product, we will not authorize a replacement or refund.

Shipping Damages:
If you receive and accept a damaged product please notify us immediately, we will seek resolution accordingly. If you do receive a damaged product, it is always helpful to take photos of the damage as soon as the delivery occurs, manufacturers require documentation from us noting the shipping damage. It is preferable, that if you can,  refuse the shipment for obvious damage.  You can also note it with the shipping/freight company driver. If you do not contact our returns department within fifteen days after receiving damage we will not authorize a replacement or refund.

Shipping Address Issues:
RV Parts Country is not responsible for an undeliverable address entered at check out at the time of your order. If your order is unable to be delivered to the address you entered in your shipping information, it will be returned to the shipping warehouse it came from, and you will be refunded for the order with restocking fees applied. If you would like to confirm if your address is accessible by the shipping carriers we use or if you would like to know how an item ships before you order it please contact our customer service team!

Exchanges:  
We do not accept exchanges of products, we do however offer the option to start a return for a refund (Minus Restocking Fee and Shipping Cost)

Where do I Send My Return To?
RMA stands for "Return Merchandise Authorization". This authorization process not only allows an item to be returned but also establishes an internal tracking system for returns that allows our returns department to process your return as efficiently and quickly as possible.
Returns should be sent to the address provided to you in the manner instructed by your customer service representative at the time your RMA# is provided to you. All returns must have the RMA# clearly marked on the package label or be written on the box.

Note: Returns that are not pre-authorized or that do not bear a valid RMA# may be refused and returned to you. All related shipping charges will be payable by the buyer.  Refunds for returns that do not have the label/number on the outside of the package will be delayed or potentially denied.  

Please return the item in the box used to ship to you, place the return label on the outside of the package, and cover any previous shipping labels to ensure the package is delivered appropriately.

If your item is not returnable through the portal, you may need to contact the manufacturer to process a return.  

When your item is received by RV Parts Country, it will be inspected, if there is an issue with the return, you will be contacted.

When your refund is issued, your refund will be in the amount of the item cost, minus the shipping cost.


Refunds: 

Refunds will be processed within 3-5 Business days (can take longer during peak times) after part arrival and inspection.
 
It may take between 3 to 15 business days before money will be deposited back into your account. This time will depend on the customer's financial institution. A confirmation email will be sent as soon as the Refund is processed.

After a return is received at our warehouse, it must be inspected for things like damage, evidence of installation, and missing parts.  We do that rigorous inspection so that customers can have confidence that, even if they receive a part that had previously been shipped to another customer, it is in a new and unused condition.  These procedures help to keep costs down and enable us to maintain our low prices.  The process will take longer if the RMA (Return Merchandise Authorization) labels or RMA numbers provided to you are not applied to/written on the outside of the box.  This information will tell the warehouse who is returning the item and what type of return they are dealing with.
 
Returns with missing labels are held and not processed until they can be identified.  Because the item and customer cannot be identified without the label, in most cases this identification is triggered by the customer contacting us wanting to know why the return has not been processed.  To avoid delays, please make sure that your RMA label(s) are securely affixed to the outside of the box when returning it.

Returned items must be in a new and re-saleable condition in order to qualify for a credit.  Items that have been installed will not qualify for credit.  Also, generators that have had gas or oil put into them are not returnable.  If you are responsible for the shipping, it is important that you ship via a tracked shipping method and that you retain that tracking number.  We cannot initiate a search for a missing return until we can confirm that it has been delivered to our warehouse.
If you have any questions as to whether you are ordering the correct product, please send us a message using our Get Help Now Button, prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.
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