We at RV Parts Country value all of our customers and take pride in our customer service. If you are not satisfied with your purchase we will gladly exchange, credit, or refund your account. Return items must be returned within 30 days of the shipping date in order to recieve a refund. Returnable items need to be in their original package and unopened. We can not accept returns if the product has been used or installed, as these items tend to be damaged and will not be refundable. Original shipping cost may be refunded if the return is a factory damaged item and not damaged by the customer.
***All returns are subject to a 15% re-stocking fee, and related shipping and handling charges may apply depending on the reason for return and the condition of the item upon return.***
***We are unable to accept returns on electrical and electronic items, special orders, software, and specially order items.***
We do not accept damaged items that has occured from customer use or installation or from shipping methods. Before accepting your order from the delivery service, please always inspect the merchandise. If the merchandise arrives damaged notify RV PARTS COUNTRY immediately before signing for the item. If you sign for damaged items you will be responsible for the cost of exchanging or returning the product plus will be responsible for all shipping charges that occur. Therefore if the product arrives damaged you do have the option of not signing for it. Refusal of accepting damaged items is preferred. Be sure to inform delivery services that you will be contacting us so they can document in the event you are unable to reach us, we do check all refused orders to verify before refund can be reimbursed.
***In order to return items you MUST first contact customer support to retrieve a return authorization number and the correct address to ship the products back to.***
If you have any questions about the Return Policy, please contact our Customer Support at 1-606-862-2576. We will gladly assist you in every way possible to resolve any concern or issue you may have.
We believe in down home customer service and will stay committed to ensuring customer satisfaction.
