We at RV Parts Country value all of our customers and take pride in our customer service. To return an item, please email support@rvpartscountry.com to get all the instruction on how to return. Without this, you can't return an item. Return items must be returned within 15 days of the original purchase date in order to recieve a refund. Returnable items need to be in their original package and unopened. We can not accept returns if the product has been used or installed, as these items tend to be damaged and will not be refundable.
***All returns are subject to a 20% re-stocking fee, and related shipping and handling charges may apply depending on the reason for return and the condition of the item upon return.***
***Please keep a copy of all of your tracking information and send it to us the day you send it so we can get you a refund as soon as possible for your return. Without the tracking, we cannot verify it was returned to the distribution center we purchase from because of all the vendors that ship to them as well.***
***All phone orders are final. Please make sure you give the correct part number before you place an order on the phone. RV Parts Country is not responsible for anything lost in translation that have been miscommunicated during a telephone call. Please give your email address so that you can get a receipt to review your order and call if there has been any problems.***
***We are unable to accept returns on electrical and electronic items. Also, we cannot do exchanges. The only option is to return the item and then purchase another. If you place an order, we cannot add products to the order without placing another order. Also, we cannot take returns on special order items. Honda and Dometic A&E items are all special order. ***
For Awning Orders it is important to measure the size correctly, as Awning orders are non-cancelable, non-returnable, and non-refundable. If there is ANY doubt or question, please call our Parts Department at 606-864-2598 for assistance.
If you choose to cancel an order, there will be a 6% cancellation fee due
credit card fees. Make sure you choose the correct part before you place
your order. If you accidentally order the wrong item or place an order in error,
a 6% cancellation fee may be charged for the price of the item. Be sure to
review the items in the cart before you checkout. Orders must be canceled within a 1 hour time span of when they are placed before they can be canceled. Orders placed on the weekend may not be cancelled in the case that they are shipped out from our distributor before we open.
Items sent back without an RGA # may not be credited back if we cannot find the product in our facilities. Make sure you get a correct shipping address and number to write on the package. If an item arrives damaged, it is your responsibility to contact us and the shipper as soon as possible. Damaged items will be replaced if they have not been signed for. If the item is claimed to be damaged, and a replacement isn't wanted, then a restocking fee of the item will occur. If the shipper damages an item, our company is not at fault. All items sent from our company are brand new items that have never been unpackaged. Items sent back to us without proper authorization will be refused at the docking bay.
Some items may not be as the picture displays them as because the manufacturer has updated the part. If this happens returns are still subject to the 20% restocking fee. Please use the product description when purchasing the item.
We do not accept damaged items that has occurred from customer use or installation or from shipping methods. Before accepting your order from the delivery service, please always inspect the merchandise. If the merchandise arrives damaged notify RV PARTS COUNTRY immediately before signing for the item. If you sign for damaged items you will be responsible for the cost of exchanging or returning the product plus you will be responsible for all shipping charges that occur. Therefore if the product arrives damaged you do have the option of not signing for it. Refusal of accepting damaged items is preferred. Be sure to inform delivery services that you will be contacting us so they can document in the event you are unable to reach us. We do check all refused orders to verify before refund can be reimbursed.
Make sure to get an RGA and Destination for shipping, because if you return an item without these, it may be lost.
If you have any questions about the Return Policy, please contact our Return Department at support@rvpartscountry.com. We will gladly assist you in every way possible to resolve any concern or issue you may have.
We believe in down home customer service and will stay committed to ensuring customer satisfaction. We abide by these same rules for all of our customers.
Thank you for your business.
