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Customer Service

Return Policy

To return an item, please email returns@rvpartscountry.com to get all the instructions on how to process your return.



Terms, Conditions, and Returns Policy:


RV Parts Country values all of our customers and take pride in our customer service.   Return items must be returned within 15 days of the original purchase date in order to receive a refund.

DOMETIC ITEMS ARE NON RETURNABLE UNDER ANY CIRCUMSTANCES UNLESS THERE IS A DAMAGE OR A WRONG ITEM WAS SHIPPED.

Returnable items need to be in their original package and unopened. We can not accept returns if the product has been used or installed, as these items tend to be damaged and will not be refundable.   

·          All return requests are subject to approval, please review all terms and conditions for further information.

·          Return instructions must be followed carefully, all instructions will be given via email request at returns@rvpartscountry.com

·          If you receive and accept a damaged or incorrect product please email returns@rvpartscountry.com immediately notifying us, we will seek resolution accordingly. If you choose to not contact our returns department within fifteen days after receiving damaged or in correct product we will not authorize a replacement or refund.

·          If you refuse a damaged product please email returns@rvpartscountry.com immediately notifying us, we will seek resolution accordingly.

·          There is a fifteen day return request window from the order date regarding your purchase, after fifteen days return requests will be denied.

·          Any return request for a Dometic product will be denied.

·          All returns are subject to a 20% restocking fee.

·          If your return request is approved you will be responsible for shipping charges back to the warehouse address provided in instruction.

·          All returns must have an RMA attached to the shipping label, any return without an RMA will be refused.

·          Please keep a copy of tracking information in regards to your return.

·          We do not authorize exchanges of product in any circumstance.

·          Special order items, appliances, electrical, and any other non-stocking product will be denied a return request.

·          Please allow 4-5 weeks for your return process to be completed for refund.

·          Cancellation requests can be submitted at support@rvpartscountry.com or via our chat. If the order has been placed ‘in process’ it cannot be cancelled.

·          All cancellations are subject to a 6% cancellation fee.

·          We do not accept damaged items that has occurred from customer use or installation or from shipping methods. If the merchandise arrives damaged notify us immediately before signing for the item.

After an order is placed "in process" no changes or cancellation can be made. 

For any warranty issues you must contact the Manufacture of the product that you purchased. 

Thank you!